When your UPVC windows or doors develop a fault, it's tempting to call the first company that comes up in a search. But UPVC repair is an unregulated trade, and standards vary enormously. Here are seven things to check before you book a repair.
1. Are They Local?
A local company has more at stake — their reputation in the community depends on doing a good job. National chains often use self-employed subcontractors who may have no connection to the area. A local company will also respond faster to callbacks if something isn't right after the repair.
2. Do They Carry Public Liability Insurance?
Any tradesperson working in your home should have public liability insurance. If they damage your property during a repair and they're not insured, you'll have no recourse. Always ask for proof of insurance before allowing work to begin.
3. Are They DBS Checked?
A DBS (Disclosure and Barring Service) check confirms that a tradesperson has no relevant criminal convictions. This is particularly important when allowing someone into your home. Reputable UPVC companies will have DBS-checked engineers as standard.
4. Do They Provide a Written Quote?
Always get a written quote before work begins. A professional UPVC company will diagnose the fault, explain what needs doing, and provide a clear price before touching anything. 'I'll tell you the price when I've opened it up' is a red flag.
5. Do They Use Quality Parts?
Ask what parts they'll be using. Reputable companies use branded components from established UPVC hardware suppliers, not cheap generic alternatives. Budget parts can fail quickly and may void any guarantee.
6. Do They Offer a Guarantee?
A professional repair company should stand behind their work. Look for a guarantee of at least 12 months on parts and labour. If a company won't offer a guarantee, that tells you something about their confidence in their own work.
7. Is There a Call-Out Fee?
Some UPVC companies charge a call-out fee just to visit and diagnose the problem. The Glass Guardian does not charge a call-out fee — you only pay for the work that's done. This makes it risk-free to get a diagnosis and quote before committing to anything.
Need a UPVC Repair in Birmingham or the Black Country?
The Glass Guardian provides fast, affordable UPVC window and door repairs across Birmingham, Dudley, Walsall, Wolverhampton, and the surrounding area. Call for a free quote.